ACCOUNT INFORMATION

HOW DO I CREATE AN ACCOUNT?

An account will automatically be created for you when ordering fireworks with the details you provide during checkout, details of your new account will be emailed to the address you provided at checkout.

You can also click on the register button in the top right-hand corner of the website to set up your account.

CAN I UPDATE MY SHIPPING OR BILLING ADDRESS?

Here you can update both the billing address and shipping address (if it differs from the billing address)

HOW DO I EDIT MY ACCOUNT DETAILS?

To edit your account details you will first need to sign in to your account by visiting My Account page.

Once signed in please click on the Account Details Tab to bring up the current account details area for you to amend your details.

CAN I VIEW & PRINT INVOICES?

You can print invoices by Logging into your account and heading to the Orders section under my account.

Locate the order you wish to view and print the invoice and then click “Download Invoice (PDF)”, this will allow you to save the invoice for this order to your device as well as printing it off.

I FORGOT MY PASSWORD?

This is quite a common thing now with many of us having different passwords for each website that we use. While this is a good safety measure, it can and often does mean at times we all forget what password variant we have used on a particular website.

Being compliant with data security standards we here at Fireworks are never shown and have no way to display your current password. So, unfortunately, this is not something we can answer via an email enquiry.

You will need to create a new password. Please see the section “How do I reset my password” below for detail on how to perform this action.

CAN I RESET MY PASSWORD?

You will need to use the Lost Password form.

Simply enter the email address you provided when your account was created, you will then be emailed a temporary link that will allow you to safely and securely create a new password for your account.

Once you have successfully created your new password you can once again log in to your account.

HOW CAN I VIEW MY PREVIOUS ORDER?

Yes you can, Log in to your account and head to the Orders section.

Locate the order you wish to view and click View, this will then show you details of this order.

HOW DO I CANCEL MY ORDER?

If your order status is “Awaiting Payment“: You can head over to the “Orders” section, find the order you wish to cancel and the click “Cancel”.

If your order status is “Awaiting Processing” or “Completed“: You will need to contact us directly either through our contact form or over the telephone about cancelling your order and being refunded.

Please Note: If you cancel an order that has already been shipped, you are still responsible for the full cost of the delivery and collection.

FAQ